jasahoki Platform Privacy Notice

This page describes what we collect when you use jasahoki and how we keep that data protected across our platform, payment processing, and customer support channels.

We at jasahoki operate an online entertainment service centred on football betting, live-dealer tables, and slot games in supported jurisdictions. Our services include Liga 1 Indonesia, Piala AFF, Champions League markets, alongside live blackjack, roulette, and baccarat tables, plus games from providers such as Pragmatic Play and Play'n GO. To deliver these services securely and comply with anti-money laundering requirements, we collect and process personal data from every user who opens an account on jasahoki.

Our privacy practice is built on three principles: we collect only the data necessary to verify your identity and process your transactions, we store that data with encryption and access controls, and we never sell your information to third parties. This notice outlines your rights and our commitments under applicable data protection law.

What we collect on jasahoki

We collect your personal data in three categories: identity information, transaction history, and behavioural signals.

Identity data includes your full name, date of birth, national ID number (KTP for Indonesian users), email address, and phone number. We request this during account registration. We also collect proof of address—typically a utility bill or government letter—as part of our Know Your Customer (KYC) verification. When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction timestamp, amount, and the external reference number assigned by the payment processor.

Transaction data covers every bet placed, every cash-out, and every game session on jasahoki. We log the market selected (for example, Liga 1 match winner or Champions League over/under), the stake amount, the odds offered, and the outcome. We retain this data to settle disputes, detect fraud, and meet tax reporting obligations in jurisdictions where we operate.

Note: We do not collect your password in plaintext; we store only a cryptographic hash. We do not record your betting strategies, your chat messages, or any data unrelated to account management and transaction settlement.

Behavioural signals include your login IP address, device identifier, browser type, and the pages you visit on jasahoki. We use these signals to detect account takeover attempts, to flag unusual betting patterns that may indicate collusion or money laundering, and to optimize our platform's performance. We also track which payment method you prefer (online payment vs. e-wallet, for example) to improve our onboarding flow.

We collect cookies when you visit jasahoki in a web browser. These cookies store your session token, your language preference, and metrics about page load times. Third-party cookies from analytics providers (such as Google Analytics) allow us to measure traffic and user behaviour in aggregate; you can opt out of third-party cookies via your browser settings.

How we use your data

We use identity and transaction data for five purposes:

Account verification and anti-fraud: We cross-reference your KTP number, address, and phone number against our internal records and external fraud databases. If you attempt to register from Jakarta but your IP suggests Bandung, we may request additional proof of residence. This prevents duplicate accounts and money laundering.
Payment processing: We share your name, account number, and transaction amount with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) only when necessary to complete a deposit or withdrawal. These processors are our data processors under applicable law.
Regulatory compliance: We retain transaction records for seven years to comply with Indonesian tax law and anti-money laundering regulations. We may share aggregated data with the financial regulator if requested by legal process.
Customer support: Our support team accesses your account history, KYC documents, and recent transactions to troubleshoot login issues, verify withdrawal requests, and resolve disputes. Support staff are bound by confidentiality agreements.
Service improvement: We analyse aggregate behavioural data to optimise the jasahoki user interface, identify bottlenecks in the account-opening flow, and detect platform outages. This analysis does not identify you personally.

Your rights on jasahoki

You have the right to request access to all personal data we hold about you. To do so, email our support team with your account ID and a copy of your KTP. We will provide a copy of your data within thirty days. You also have the right to request correction of inaccurate data—for example, if your address has changed, you can update it in your account settings on jasahoki, or contact support to edit your profile manually.

You may request deletion of your data after your account is closed, except where applicable law requires us to retain transaction records (typically seven years for tax purposes). You also have the right to object to our use of cookies; most browsers allow you to clear cookies and block future tracking.

Our services are available only where applicable local law permits. We do not deliberately collect data from users outside our supported jurisdictions, but we cannot guarantee that our site is inaccessible to all unsupported regions. If you believe you are in a jurisdiction where we should not operate, please contact our support team.

Key takeaways

We collect identity, transaction, and behavioural data only to verify accounts, process payments, and comply with law.
We encrypt all data in transit and at rest; we do not sell your information to third parties.
Payment processors (online payment, e-wallet, mobile banking, etc.) receive only the data necessary to complete deposits and withdrawals.
You can request access to, or correction of, your data at any time via our support contact.
We retain transaction records for seven years per applicable tax and anti-money laundering requirements.

Our commitment and contact

We at jasahoki are committed to protecting your data. We use industry-standard encryption (TLS 1.2+) for all communications, we conduct annual security audits, and we limit access to your data to staff members who have a business need to view it. Our servers are hosted in multiple regions, including facilities outside your jurisdiction; your data may therefore be transferred across borders as necessary to deliver jasahoki services.

If you have questions about our privacy practice, or if you wish to exercise your data rights, please contact our support team. We maintain multilingual support in English and Bahasa Indonesia, with response targets typically met within one to two business days. You can also submit a data-access request by email, including your account ID and a scan of your KTP for verification purposes.

This privacy notice was last updated in the current year and may be revised from time to time as our service evolves. Material changes will be communicated to you via email at your registered address on jasahoki. Your continued use of our platform after such notification constitutes acceptance of the updated notice.